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Firstly, the good news - none of our flights were affected and all our clients travelled to and from Greece safely and on schedule. Secondly, even more good news - many people, we know, would be concered whether their holiday insurance would cover them in the event of disruption to flying by the ash cloud. When you book your holiday with us you are booking with a fully licensed tour operator. Not only is your money financially protected under the ATOL bonding scheme operated by the CAA but we are also governed by the EEC Package Travel Regulations. In the event of such disruption occuring our policy would be as follows For people travelling out on holiday - Our flights operate on Sundays and hopefully any delay would be no longer than a few hours. Should the delay carry over to the next day and beyond then: If it operates on Monday we will make a pro rata refund to you for one night of holiday If it operates on Tuesday we will make a pro rata refund to you for two nights of holiday If it operates on Wednesday or beyond then we will give you the choice of continuing with the same holiday and making the appropriate refund for each night of holiday lost or offer you (where we are able to do so) an alternative suitable holiday date or offer you the opportunity to cancel from the holiday with a full refund of monies. If the flight is completely cancelled (see below*) then we will offer you (where we are able to do so) an alternative suitable holiday date or offer you the opportunity to cancel from the holiday with a full refund of monies. For people returning from holiday We will continue to provide accommodation as necessary in resort until the aircraft is able to fly out and return you home. If this happens it may be necessary to ask you to change rooms for operational reasons. We will also let you continue with your sport and/or activity programme at no extra charge. However, unless the return flight is completely cancelled (see below*) rather than delayed then we would not be able to offer financial recompense for any other return travel options you may wish to undertake. If the flight is completely cancelled then we will assist in whatever way to find alternative travel arrangements to get you home. *Because our flights are on charter services (not low cost carrier services) then it is extremely unlikely that a flight will be completely cancelled but would be delayed. We are of course in the hands of the airlines who fly for us and it is their decision on the matter. They in turn are governed by the decisions made by the National Air Traffic centres in the UK and overseas to close or open air space. Checking your flight status As the situation in such instances is very fluid, the best way to check is on the website for your flight carrier as we have no more information than this. (The airline is shown on your flight tickets/holiday itinerary) but no earlier than 24 hours prior to departure. Below are the links to the carriers we use - on their websites you will see disruption advice or links to other pages where specific flight information is given. http://www.flymonarch.com http://www.thomascook.com http://www.thomson.co.uk |
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